Refund and Cancellation Policy

Last updated: 25 September 2026

1. Delivery

SevaDue is an online service. There is nothing to ship, so there are no shipping or delivery charges. Your plan or message pack is active as soon as your payment is confirmed.

2. Free trial

The 21-day free trial costs nothing, so there is nothing to refund.

3. Cancelling a plan

You can cancel at any time from the app or by emailing us. Cancelling stops your plan and any UPI AutoPay mandate, so you are not charged again. If you pay by UPI AutoPay, you can also cancel the mandate from your UPI app.

4. Refunds for plan payments

A plan fee covers the billing period that has started, so we do not refund the current period once it has begun. We do refund in full the affected amount if:

• you were charged twice for the same period,
• you were charged a wrong amount,
• a payment was taken but your plan was not activated, or
• you were charged after you had cancelled.

5. Message packs

Message packs are not refundable once the messages have been added to your balance, including unused messages, which expire at the end of the calendar month. If a payment was taken but the pack was not added, we will add it or refund you.

6. Failed or duplicate payments

If money leaves your account but the payment is not confirmed, your bank or Cashfree normally reverses it automatically within 5 to 7 working days. If it does not, contact us with the payment reference. After we verify it, we refund within 7 working days.

7. How refunds are paid

Refunds go back to the original payment method. The time it takes to show in your account depends on your bank and is usually 5 to 7 working days.

8. How to ask for a refund or cancellation

Email [email protected] from your registered email address, with the plan or pack, the date and the payment or order reference. See also the contact page.